Blue Star’s service division offers a wide range of services to cater to all possible requirements of HVAC installations at any stage in the equipment’s life. The services can be categorised under the following heads:
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Maintenance Services
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Multi-Brand Chiller Services
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Value-Added Services
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Remote Monitoring Services
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Energy Management Services
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Green Buildings Services
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Testing Adjusting and Balancing Services
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Indoor Air Quality
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Audit Services
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Revamp and Retrofit Services
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Engineering Facility
Blue Star offers a wide spectrum of Annual Maintenance Contracts (AMCs) to meet all possible field requirements, for repair, service and maintenance requirements.
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RISK PROTECTION CONTRACT (RPC):
Also called the Comprehensive Annual Maintenance Contract (CAMC), this contract covers all costs – labour, spares and consumables – for the maintenance of the covered equipment. Based on the equipment covered under an RPC, Blue Star plans parts procurement and stocking in parts centres across India. The scope of work in RPCs also covers: preventive maintenance service for all the equipment, every three months or at an increased frequency wherever necessary, based on the site conditions and based on the application; attending to all breakdown calls logged in at the call centre; and replacement of parts as required.
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COMPRESSOR EXCLUDED CONTRACT (CEC):
This contract is similar to the RPC in terms of scope except that the compressor is not covered. In case of compressor failure, it can be procured against a separate purchase order.
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LABOUR MAINTENANCE CONTRACT (LBR):
Under this contract, only the labour towards maintenance services is provided by Blue Star. The scope of work covers preventive maintenance service for all the equipment, every three months or at an increased frequency wherever necessary, based on the site conditions and based on the application, and attending to all breakdown calls logged in at the call centre. In case any parts need replacement, they are supplied by Blue Star against separate purchase orders.
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OPERATING CONTRACT (OPR):
This is a pure manpower contract wherein Blue Star provides trained operators to be stationed at the site for single, double or round-the-clock shifts as per customer requirement, for operating the equipment. The operators also monitor the operating status and parameters of the equipment.