SERVICE SOLUTIONS - OVERVIEW

Why Blue Star?

Blue Star, India's largest air conditioning and commercial refrigeration company, has been providing expert cooling solutions for over seven decades. Blue Star provides you with the finest and most comprehensive range of services to take care of your air conditioning system. With our experience and expertise, we optimise your system and ensure maximum energy efficiency, perfect air distribution and superior indoor air quality.

Very often, customers tend to believe that maintaining air conditioning systems needs no great expertise, and in case of a breakdown, any local AC repair technician can repair it. But while local technicians might be an easy option, they don't have the kind of extensive knowledge required on the science of cooling. They lack adequate understanding of indoor air quality, airside management and energy efficiency. Neither do they know the designs and circuits well enough for them to optimize your system periodically, nor do they have the infrastructure and resources necessary to handle your system, in case of further eventualities. In fact, relying on them can only cause inconvenience, apart from potential loss of business and productivity. On the other hand, Blue Star's experts and customer focused professionals periodically check your entire system, repair and replace the necessary parts and calibrate the system for perfect air distribution and balancing.

Blue Star has the largest pool of qualified and trained air conditioning and refrigeration engineers. The Company has a wide network of channel partners all over India and across the globe to meet customer requirements. We understand the geography and have complete knowledge of the application and customer profiles.

On opting for a Service Solution from Blue Star, you avail of the following unbeatable advantages: 

• Digital Complaint Logging & Resolution:

  Leveraging on technology available, Blue Star has connected its large technician work force using apps to ensure that complaints are taken care of and closed in time. The integration of customer call centre and app makes sure that technicians can receive the tickets, schedule appointments with the customers, and close complaints using the app even while on the move.

• Remote Monitoring Services:

  Remote monitoring service by Blue Star ensures that your HVAC is monitored 24x7. With the help of various meters installed at site and the state-of-the-art remote monitoring centre at our service HO, we are able to keep a record of the number of hours the equipment has worked, the energy consumed by the critical parts of the equipment, etc. Based on the data acquired, we can predict the complaints that might arise due to both normal and abnormal functioning of the equipment. This also helps us share insights with the customer on how to improve operating conditions on the premises.

• PRIORITY SERVICE:

  All customers who opt for our annual service solutions are offered priority service, so that your calls get attended quicker and the system is up faster.

• PREVENTIVE CHECKS:

  Under all our service solutions, we offer preventive maintenance checks which help in identifying problems early, preventing costly downtime.

• GENUINE SPARES:

  By opting for our service solution, you are assured of genuine spares that will go a long way in ensuring high uptime for your system.

• EXTENDED LIFE:

  Genuine spares and regular maintenance help in extending the life of your system.

• SEASONAL SETTINGS:

  In summer, you would prefer lower temperatures and when the climate is cold you often feel the need to change your settings to higher temperatures. Before the season changes, our engineers calibrate the air conditioning system to suit typical requirements.

• SPARES AVAILABILITY:

  The presence of regional parts centres in various cities ensures faster availability of service parts.

• SERVICE CREW VAN:

  The van assists in delivering spares and service crew at your door step, in case of emergency.

• SSG:

  Service Specialists Group handles complex technical problems in the field through remote supervision or direct supervision from all cities. The team is well equipped with various advanced measuring, data logging and diagnostic tools.

• SQA:

  Service Quality Assurance group is in place for benchmarking the best practices in other service industries, and developing and implementing service delivery standards in conformity with the same.

  • The Service division has ISO 9000:2008 certification with accreditation from TUV India for service operations.
  • EHS team monitoring ensures safety practices followed at site.
  • 24x7 call centre: Call 89 7678 1177 or WhatsApp on 829 100 1177 or SMS ‘Service’ to 57575 or mail to customerservice@bluestarindia.com.
  • Call logging benefits: Online call status monitoring by branch service manager and timely closure of calls. Service history report for analysis and improvement

So, protecting your expensive and technologically advanced air conditioning equipment from damage is as important as your initial investment. And we, at Blue Star, help you do that. Our air conditioning experts periodically check your entire system, repair and replace the necessary parts and calibrate the system for perfect air distribution and balancing. Thus providing you with the finest and most comprehensive range of Service Solutions.

For information on service solutions, please contact us at-

International Head Quarters:  

Blue Star International FZCO

PO Box 293719, Office #520,

5th Floor, Building E-3, Dubai

Airport Freezone, Dubai,

United Arab Emirates

Email: exports@bluestarindia.com

Phone: (971) 42306 900